Refund and Return Policy
In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 24 hours and send photographic evidence of the damage within 4 working days if you wish to claim a refund or replacement. Azidelicious will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for cakes and cupcakes that are damaged after they have been delivered to the agreed location. Cakes and cupcakes collected from the Azidelicious require a signed collection note by the person in charge to say that the cake was collected in perfect condition. Damages after this point are not Azidelicious responsibility. All Azidelicious cupcakes and cakes are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the cakes and cupcakes. Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description.
Refund and return policy:
While every effort is made to fulfil your order with specific cupcake flavours requested, replacement of requested flavours is unavoidable on occasions. Azidelicious comply with Australian Consumer Law. If for any reason you are not completely satisfied with your purchase, we will give you a one (1) day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you take out shipment registration of insurance with your postal carrier. Azidelicious Cupcakes will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this policy, please email email@example.com
- If Azidelicious cannot provide the product which was purchased by the customer and a suitable replacement cannot be agreed upon then a full refund will be issued.
- If Azidelicious cannot deliver the product which was purchased by the customer on the agreed date – which is stated in the customer invoice and alternate delivery date cannot be agreed upon, then a full refund will be issued.
Refund is not possible in below cases:
- If delivery cannot be made due to customer fault, then a refund will not be issued.
- Once both parties have agreed that a refund is to be issued the customer should allow 2-3 business days for transfer of funds to be available in the nominated account.
We understand that plans can change, and we aim to provide flexibility while ensuring the fair treatment of our customers. Please take note of our cancellation policy:
- Cancellation within 24 Hours (1 day) of Order Placement:
- 70% of the order value will be charged.
- The remaining 30% will be refunded to your original payment method.
- Cancellation between Three Weeks and the Date of Order:
- 50% of the order value will be charged.
- The remaining 50% will be refunded to your original payment method.
- Cancellation Before 3 Weeks of the Order Date:
- 10% of the order value will be charged.
- The remaining 90% will be refunded to your original payment method.
How to Cancel: To cancel your order and initiate the refund process, please contact our customer support team at [Customer Support Email/Phone]. Kindly provide your order details for prompt assistance.
- Cancellations requested after the order has been dispatched or delivered may not be eligible for a refund.
- Refunds will be processed to the original payment method used during the order placement.
- The timelines mentioned are calculated from the date and time of the original order placement.
We appreciate your understanding of our cancellation policy, designed to balance flexibility and fairness. If you have any questions or concerns, feel free to reach out to our customer support team.
BY SUBMITTING YOUR ORDER, YOU AGREE TO THE ABOVE TERMS & CONDITIONS.